Privacy Policy

Who We Are

RUDEO Soft provides digital software products for WordPress and WooCommerce.

Information We Collect

We may collect the following information when you use our website, place an order, or contact support:

• Name, if provided during checkout.
• Email address.
• Billing details required for order processing.
• Order information and payment status.
• License key information and download access information.
• Website URL or domain used for license activation.
• Technical support information provided by the customer.
• IP address, browser information, and basic technical logs.

How We Use Information

We use collected information to:

• Process orders and provide access to downloadable products.
• Generate and manage license keys.
• Provide customer support.
• Send order and product-related emails.
• Prevent fraud and unauthorized access.
• Maintain website security.
• Comply with legal and payment provider requirements.

Payments

Payments are processed through Robokassa.

RUDEO Soft does not store full bank card numbers or full payment card details on this website.

Robokassa may process payment data according to its own terms and privacy policy.

WooCommerce Orders

Our website uses WooCommerce to manage orders, customer accounts, downloadable products, and order history.

Order data is stored in WordPress/WooCommerce for order processing, support, accounting, and legal compliance.

License Keys and Downloads

When a customer purchases RUDEO Price Rules Manager Pro, the website may generate and store a license key, license status, activation limit, expiration date, related order ID, and download access data.

This information is used to provide access to the purchased digital product and manage license activation.

Cookies

The website may use cookies to support essential website functionality, WooCommerce cart and checkout, customer login, order processing, security, and basic website performance.

Users can control cookies through their browser settings.

Support

When customers contact support, we may process information included in the support request, such as email address, order number, plugin version, WordPress version, WooCommerce version, screenshots, debug reports, and issue descriptions.

Customers should not send passwords, secret keys, private API keys, or sensitive server credentials unless specifically requested through a secure method.

Data Sharing

We do not sell customer personal data.

We may share necessary data with service providers required to operate the website, process payments, deliver digital products, provide hosting, send emails, prevent fraud, or comply with legal obligations.

Examples may include payment providers, hosting providers, email delivery services, and security tools.

Data Retention

Order, license, and payment-related records may be retained for as long as necessary for product access, customer support, accounting, legal compliance, fraud prevention, and business records.

Support requests may be retained as needed to resolve issues and maintain service history.

Security

We use reasonable technical and organizational measures to protect customer data, order information, downloads, and license data.

However, no internet-based service can guarantee absolute security.

Customer Rights

Customers may contact us to request information about their data, correction of inaccurate data, or deletion where applicable and legally possible.

Some order, payment, license, and accounting records may need to be retained for legal, tax, security, or contractual reasons.

Third-Party Links

Our website may contain links to third-party websites, such as WordPress.org, Robokassa, or documentation resources.

We are not responsible for the privacy practices of third-party websites.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The current version is always available on this page.

Contact

For privacy-related questions, contact: [email]